Return and refund policy

Exchanges:

No Exchange for Sale Products:

Items purchased during a sale are not eligible for exchange or refund.

Size Exchanges Only:

Exchanges are allowed only for size issues unless the product arrives damaged or the wrong product is delivered. In such cases, you must notify us within 3 days of delivery by emailing at mayuraforweomen@gmail.com

Exchange Eligibility:

Items must be in their original condition—unworn, unused, with tags, and in original packaging.

A receipt or proof of purchase is required.

Exchange Process:

Contact us at mayuraforwomen@gmail.com to start the process.

If approved, we’ll provide a return shipping label and instructions for sending back the product. Items sent without prior approval will not be accepted.

Customers may ship the product themselves.

Shipping Charges for Exchanges:

A flat shipping charge of ₹100 per piece is applicable for exchanges within Tamil Nadu.

Shipping charges may vary for other states and depend on the package’s weight and delivery location. These charges will be communicated at the time of the exchange request.

Support for Queries:

For questions about exchanges, feel free to contact us at mayuraforwomen@gmail.com 

Damages and Issues:

All products undergo thorough inspections before shipping, ensuring the highest quality.

Immediate Notification Required:

Upon receiving the item, please inspect your order immediately.

If the item is damaged, defective, or incorrect, notify us right away, so we can resolve the issue.

Refunds:

Items bought during a sale are non-refundable and non-exchangeable, except for cases of damaged or incorrect deliveries.

Refund Eligibility:

Refunds are approved only for products received damaged or incorrect.

Timeline for Refunds:

Once the request is approved, refunds will take 10-15 working days to process.

The amount will be refunded to your original payment method. Please allow extra time for bank or credit card processing.

Refund Exceptions:

Refunds will not be processed for items shipped back without prior approval.

Cancellations:

Out-of-Stock Items:

If a product is unavailable, we will notify you via email within 2 working days.

You can choose to:

Substitute the item with one of equal or higher value.

Cancel the order for a full refund.

Shipping & Returns:

Customers are responsible for shipping costs unless the product is damaged or incorrect.

Shipping Charges:

A flat fee of ₹100 per piece is applicable within Tamil Nadu.

Charges for other states vary based on weight and delivery location and will be calculated at the time of the request.

Ensure that products are packaged securely to avoid damage during return shipping.

Products returned without prior approval or in used/damaged condition will not be eligible for refunds or exchanges.